Tuesday, December 30, 2008

Hold on, let's be frank about the banking situation here.

There's an article in the Korea Times that's been at the top of the page since last night titled "Expatriates Emerge as Blue Ocean for Banks." Let's be clear before we get into it that it's just an interview with some guy and not reflective of any official policy or, like, research. But in the article it's written:
According to Riestra, there were three major changes for foreign customers ― tellers, credit cards and international ATM cards.

First of all, some local lenders provide expatriate-only services at a few of their branches.

``Nowadays, many have a handful of 'designated branches' where usually one or two tellers service foreign customers,'' he said. ``You can find branches with one of these desks and get directions from their Web site.''

Secondly, credit cards are a service foreigners are encouraged not to miss. Although some stigma still exists against certain occupational groups, aliens with credit cards are proliferating here.

Some banks, including Korea Exchange Bank, issue credit cards to non-Koreans that allow them to see all the details of their purchases, make cash advances while overseas and manage other features online, all in English.

``Through English-based Internet banking, foreigners can remit funds overseas. (If you) get your card and Internet access set up, you may not have to take a waiting-number at a branch ever again,'' he said.

Thirdly, with the government easing regulations, foreigners now have international ATM access and are able to remit over $10,000 out of the country. They can withdraw cash worth $50,000 equivalent in won at ATMs outside of the country. ``If any foreigner has an ATM card that was issued before this free-market type of move, they might need to get it changed,'' he said.

Riestra, who is Korea's first foreign holder of a masters degree in foreign direct investment at KDI School, strongly recommended that foreigners develop a relationship with their branch to get better services and negotiation power.

The discrimination foreigners face at Korean banks is one of my latest hobby horses. I'm not talking about securing loans or doing anything fancy, things that longer-term residents deal with and are thus more knowledgable about than me. I'm talking about his "thirdly," the idea that foreigners have easy access to their money. A few weeks ago my girlfriend was denied an international debit card by two Gwangju Bank branches because she's a foreigner, even though she's been a customer with them for two years. If I had been with her at the time I probably would have started moving furniture around that bank because this treatment is pretty common.

In January there was an article in the Joongang Ilbo talking about how some banks that refuse to issue these cards will cite imaginary government restrictions.
The inconsistencies of local bank rules have long been a source of irritation for foreigners living in Korea, especially as the country now aspires to be an international financial hub.

Yeah you're fucking right. I was lucky enough to get an international debit card back in 2005, and each time I go overseas I'm always worried it won't work. However, I've had success using it every time, including in the US this past summer. But I had wanted her to get one, too, should something happen to mine or should it not work.

Sometimes when foreigners aren't refused cards they're given them only to find that they don't work once they get overseas. Less of a problem if you're going home to visit the folks, but a huge one if you're travelling abroad with little cash on-hand.

I've been running a little poll on Dave's with the question "Do you have an international debit card from a Korean bank?" You can check the current results for yourself, but as of this posting 52% said "yes," 31% said "no," 8% said "yes, but it didn't work overseas," and another 8% said they'd never tried to get one. Yes, you can find some flaws with the poll, but if you read the comments you'll see that foreigners are routinely denied these cards---or are given cards that don't work---which is a severe limit on how we can use our money.

I understand the reason banks refuse them---ostensibly because foreigners can go home, withdraw a ton of money, and either avoid transfer fees or circumvent the yearly limits some banks impose. However, as the JI article points out, you can't call yourself a financial hub when you deny the most basic of services to non-Koreans. Moreover, you can make all the English menus you want, you can do English announcements on buses, you can spend millions of dollars on English villages, and you can hire celebrities to be in your tourism commercials, but all that friendliness toward quote-unquote foreigners doesn't do shit when we're struggling with the basics. If we're unable to spend our money overseas, we're going to be less eager to spend it here when we get back from vacation.

10 comments:

Unknown said...

What's the big deal? There are so many ways around this "problem". According to your poll, only 39% of people have unsuccessfully tried to get an international debit card. Clearly some banks are issuing them. If one bank doesn't give you one, just go to a bank that does. Moreover, why not just leave a bank account open in your home country, where you can get an international debit card? There are plenty of banks that offer no-fee Internet banking. Finally, failing all that, why not just take a handfull of dollars when you travel abroad? If you're insecure about carrying cash, you can just buy a pre-paid debit card when you get there. Any fee will be far less than ATM fees you'll rack up using your international debit card.

Sure, it's an annoying policy, but just take your business elsewhere. Evidently some banks have determined that they'll get screwed by granting such cards, and that the risk doesn't justify the extra business generated by foreign clients. Seems like an understandable business judgement to me. Certainly nothing that merits rearranging office furniture.

Stafford said...

It's totally reasonable that a bank should cover it's ass against fraud.

It's another thing to give a customer a credit card, that he duly pays off at the end of each month regardless, hold 10k of that customer's investments, (i.e. his entire life savings) plus a not insignificant amount of cash in a savings account and still deny said customer an international ATM card.

I have been up and down the ladder at my bank with all of the above in mind and still they won't give me an international ATM card.

Earlier this year the bank's solution was to increase the limit on my credit card.

So apparently It's OK if I spend their money, but God forbid I should want to spend MY money!

And with all the above in mind it's a significant annoyance to change banks for something I would only use ....what....? 4 Times a year!

I'm lookin' at you 하나은행!

Douglas said...

My Shinhan card works outside the country, has for 10 years. However, the KB 'International' card stopped working a few years ago. The banks that are helpful need to identified and the obstructive ones outted and avoided.

King Baeksu said...

China = the true Hub of Asia

King Baeksu said...

Another anecdote for your files:

I bank with Hana. Last week here in downtown Seoul I waited 20 minutes in line only to be told that I couldn't cash my $300 in Am-Ex travellers' checks without waiting a month for them "to clear," despite the fact that I'm a long-term customer there. Meanwhile, in a small provincial town in NE China, I was recently able to cash a $500 TC at Bank of China without problem, and without even being a BOC account holder.

Why did I have to try to cash my TCs at Hana? Because Am-Ex has recently closed down its main walk-in office in downtown Seoul after many years here. Guess they've seen the writing on the wall.

In the future, it might help the staff at Hana to be told by management that TCs are essentially cash, and all it takes is a quick call to Am-Ex, etc. to verify their authenticity. I'm not a bank employee, and even I know that!

Darth Babaganoosh said...

If one bank doesn't give you one, just go to a bank that does.
How many banks will you go to (and be denied) before you just say fuck it, and don't bother? How far are you willing to travel to find that one branch that will deign to give you an international card?

Moreover, why not just leave a bank account open in your home country, where you can get an international debit card?
And take a bath on both exchange rates and remittance fees in order to put money into it?

Brian said...

I plan on writing this up more thoroughly after winter break, and I thinmk it'd be a good idea for me to go to different banks in Suncheon and Gwangju and see how many will give me an international ATM if I open up an account.

King Baeksu said...

Brian, whether you are accepted or not will largely depend on A) How your teller happens to personally feel that day (ie, did she get a good root last night?); B) Can she be bothered to undertake the extra bit of effort required to handle the big-nose and his special needs?; C) Is she a professional with full working knowledge of the relevant laws and regulations?; D) Is that particular bank full of shit and racist and determined to use any excuse including outright lying to deny you an int'l ATM card?

Obviously, C should be A and A, B and D should not even be a factor, but please remember... this is Korea, and you must understand our special and very unique culture!

Kelsey said...

I love your commentary at the end there, Scott!

Unknown said...

I've been wanting to get an international ATM card for a few months but haven't really had a truly motivating factor. I do now so that I can get my tax money from the US when it is deposited in 2010 (for the year 2009). I'll be heading to KB to attempt to get one. My question is how do I know that it is going to actually work? I'll be headed home for good...does any one have one that works and can describe what it looks like?