to evaluate the quality of buses which run in run expat-heavy areas: Hannam, Ichon, Itaewon, Seorae and Yeonnam.
Each group will be comprised of about 20 expats whose mission it will be to check the friendliness of the bus drivers and how well the English broadcast service works. The monitors will be “mystery passengers,” like mystery shoppers who visit a store pretending to be customers in order to evaluate the quality of the service.
Comments, suggestions and criticisms from the monitor groups will be reflected in Seoul’s bus policies, the city government announced yesterday.
The G-20 Summit will be coming to town in November.