In the e-People service, you can file a petition with the Korean Administrative Agencies in regard to the following matters:
* Requests to explain or interpret administrative affairs - including laws, institutions and procedures - through inquiry or consulting
* Suggestions on improving government policies or administration systems and their operations.
* Requests to solve problems like administrative agencies’ unlawful acts, unfair or passive measures and unreasonable administrative systems, which infringe on people’s rights, cause difficulty or place unnecessary burden on people.
* Require administrative agencies to take actions on other matters
You submit your question, an e-petition, and it gets routed to the proper agency, and according to the interview it takes about a week for you to get a response in Korean and English. It is useful, he said, for dealing with conflicting and misinformation, and with the apparent policy of receiving 20 different answers to 20 different questions from 20 different government officials.